Due to the Cold Fakta revealing writes Thomas Engstrom today exclusively for EVERYTHING on car reader and gives his views on the acclaimed situation in the garage industry.
The conscious car owner and responsibility, quality conscious business leader.
Here we have probably the solution to the TV4 Cold facts revealed quality defects at car servicing. So says Thomas Engstrom, president of quality control organization Controlled Auto Repair Shop, Coast Guard.
“We know there is quality defects in the garages largely about culture and leadership that creates a wrong attitude both to customers, car owners, as it own work.
But a formal requirement for certification of master or equivalent, to the workshop has the expertise and follow regulatory requirements so that the repair performed is the traffic and the environment safe, as well as a requirement for quality control, may probably the industry’s confidence get better.
Competitive Unfamiliarity
Auto Repair industry is evolving. The deregulation that took place in 2010, when the competition regulator block exemption was replaced by a couple of guidelines for car repair services and spare parts, has meant that more and more workshops can compete.
But their dilemma is to compete for fewer and fewer service hours, the number of service points is reduced while service intervals are getting longer. That is more competition in a shrinking market despite the fact that the fleet is growing.
Anything less preventive
In parallel, the car manufacturers changed the maintenance service contents. On newer cars, it consists in many cases of a diagnosis, a digital health monitoring, updating software, an oil change (if required) and a general visual review of the car.
Nothing removed or replaced preventively as before because it costs money.
One consequence of this is that an ordinary passenger car serviced according to the car manufacturer’s protocol one day can be canceled in the vehicle inspection second day.
In addition. Anything less in the cars is unique when automakers join forces on technology platforms, during the rainy protective outer body has an increasing number of cars in both design and components in common.
Leadership and attitude
As competition increases, the a direct response from the industry to be a bet on price adjustment and the quality along with customer satisfaction becomes competitive weapon. But not if you’re going to go on Kalla Fakta review of eight workshops, where seven is given a fail.
It’s about leadership and culture and the ability to act in a competitive market, to have respect for the customer.
The Coast Guard was started by Motor Industry Federation, MRF, on the initiative of the Swedish Consumer Agency. Bil Sweden chose to become a minority owner with the Swedish Gasoline Trade, while the Automobile Association and Motor Vehicle Inspection was with the partners involved in monitoring activities.
Optional is free will
Fast borne the brunt of the country workshops on a voluntary Because joining the Coast Guard, and thus the right to have the sign with the green dot on the shop sport. Over the years, interest in joining the Coast Guard slowed, which might be explained by the shops that remain are either authorized or belong to a car repair shop concept, but also that it costs money to be in the Coast Guard.
It must be seen as a failure for the industry that not all garages have chosen to voluntarily join the Coast Guard, but now threatened by government intervention by consumer minister Per Bolund.
It is important to note that there is no quality difference between large Authorized dealerships or allbilverkstäder. Nor are there any differences between urban and rural areas. The possible difference possibly present is that car owners in rural areas are more satisfied and more loyal with his little workshop, but it should probably be viewed more as a social factor when everyone knows everyone in a small town
Quality pays off
But one thing is certain. There are clear links between the third-party inspections conducted by an external party and good quality. Although workshops with elaborate internal control is better than those who are not actively working with quality work.
As the workshop customer – put demands on your workshop!
Thomas Engstrom
President Checked Auto Repair
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